Returns & Refunds

30-day happiness guarantee

If you are not satisfied with your Pixnest sensory pads, contact us within 30 days of delivery at [email protected] and we will make it right with a replacement or refund.

Eligibility

• Items must be requested for return within 30 days of delivery.
• Used pads are eligible — we know you need to try it before you know. Please describe the issue in your email.
• Proof of purchase (order number or receipt) is required.

How to start a return

1. Email [email protected] with your order number and a short description of the issue.
2. We will reply within one business day with a return authorization and instructions.
3. Once the return is received and inspected, refunds are issued to the original payment method within 5–7 business days.

Return shipping

Return shipping costs are paid by the customer. We recommend using a tracked service, as we cannot refund items that are lost in transit.

If your item arrived damaged, defective, or incorrect, you do not need to send it back at all — see “Damaged or defective items” below and we will ship a free replacement.

Exchanges

We are happy to exchange an item for a different color or theme. Email us within 30 days of delivery and we will arrange the exchange once the original item is received. If the two items are priced differently, we will confirm any difference with you before shipping.

Return address

Please do not send anything back before contacting us. Your return authorization email includes the exact return address and a reference number — items sent to any other address may not be processed.

Damaged or defective items

If your order arrives damaged or defective, send us a photo within 7 days of delivery and we will ship a free replacement — no return required.

Non-returnable situations

• Requests made more than 30 days after delivery.
• Items damaged through misuse — cutting, tearing, or exposure to high heat.